IPOI Strategy Statement and Customer Service Plan 2023 -2025

The IPOI has today published its latest Strategy Statement and Customer Service Plan. Among the targets and objectives set by the strategies, covering the years 2023-2025, are:

• Increase the delivery of digital services and digital transformation across the IPOI.
• Provide excellent intellectual property information services with particular focus on the SME sector.
• Ensure the efficient processing of all intellectual property rights.
• Continue to contribute towards an effective regulatory environment for the protection of all intellectual property rights.
• Involve stakeholders in seeking feedback on ways in which the Office can enhance its service provision.
• Drive improvement through monitoring of performance against customer service targets.

The Strategy Statement 2023-2025 and Customer Service Plan 2023-2025 are available at the following links: Strategy Statement 2023-2025   &  Customer Service Plan 2023-2025